At The Royal Crystal, we take great pride in offering high-quality products and ensuring customer satisfaction. This Refund & Returns Policy outlines the terms for returning or exchanging products purchased from our website.

1. Eligibility for Returns

We accept returns under the following conditions:

    * The product is damaged, defective, or incorrect at the time of delivery.
    * The product must be unused, unworn, and in original packaging with all tags intact.
    * A return request must be raised within 48 hours of receiving the product.

Returns will not be accepted for:

    * Products damaged due to misuse or mishandling
    * Items without original tags or packaging
    * Customized or personalized items
    * Change-of-mind reasons (incorrect purchase, dislike, etc.)

2. How to Request a Return

To initiate a return, please contact us with:

    * Your Order ID
    * Product photos/videos clearly showing the issue
    *  A brief description of the problem

You can reach us at:

Phone: +91 88498 80970
Email: kesarilgd20@gmail.com

  • Once reviewed, our team will confirm if your order qualifies for return or replacement.

3. Replacement Policy

If eligible, you will receive:

    * A replacement product of the same model, OR
    * A store credit, if the item is unavailable

  • No monetary refunds will be provided unless expressly approved in special cases.

4. Refund Policy (If Applicable)

Refunds may be provided in the following cases:

    * Product is out of stock and cannot be replaced
    * Order was cancelled before shipping
    * Severe product quality issue verified by our team

  • Refunds will be processed to your original payment method within 7–10 working days after approval.

5. Return Shipping

    * If the product is defective or incorrect, The Royal Crystal will bear the return shipping cost.
    * For all other approved cases, customers may need to ship the item back at their own cost.

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing them, or before dispatch.
  • Once shipped, orders cannot be cancelled.

7. Non-Returnable Items

  • For hygiene and safety reasons, the following items cannot be returned:

     * Used accessories
     * Customized or special-order products
     * Items purchased during clearance/discount sale

8. Contact Us

  • If you have any questions regarding our Refund & Returns Policy, feel free to contact us:

The Royal Crystal
Phone: +91 88498 80970
Email: kesarilgd20@gmail.com